Frequently Asked Questions
Frequently asked smoke bomb questions
Shipping/Local Pick Up Questions
How far in advance do I need to order?
All our smoke products are stocked year round. We just need a few hours after you place your order online to have them ready for you to pick up. If you are wondering if they are ready and it's been at least 24 hours you have not received a pick up email from us, contact us at firstname.lastname@example.org or shoot us a text or call 801-878-6190.
1. I accidentally ordered the wrong color, now what?
We want you to be 100% satisfied with your purchase. If you ordered the wrong amount or color and you have NOT picked them up yet, shoot us an email at email@example.com and include your order number and what you would like to change and we'll get it all taken are of for you. Unfortunately, if you have already picked up your order we can not accept any returns at all. Be sure when you are picking up that you have the correct amount and color smoke that you want.
2. What happens if I placed an order and am missing some items ?
Oh shoot, I am so sorry to hear that. Contact us via email at firstname.lastname@example.org or 801-878-6190 and we will make sure you get your items.
3. I think my smoke bomb was a dud?
We do apologize about that. We aim to sell only high quality smoke effect products, however they are made in China by humans so there is room for error. If you received a smoke bomb that did not go off or function as intended, please take a close up picture of the product and email us at email@example.com and include your name (order number if possible) and what happened. Please include a picture and as many details as possible. we will make it right by either issuing a full or partial refund or by replacing the item at no cost to you.
Questions about Smoke Effect Products
1. How many do you recommend buying?
Our smoke effect bombs last for 60 seconds. One smoke bomb is typically sufficient for quick, amateur photographers. For styled shoots with models or when desiring lots and lots of smoke, we recommend 2 or 3 smoke bombs. Obviously the more smoke bombs the more smoke effect background you will achieve. Since our smoke bombs are so inexpensive, you can afford to buy a handful to experiment with to create the ideal look that you are desiring.
2. What is the best way to get the smoke lit?
Our smoke bombs have a wick that need to be lit. Look for the green coated, twisted or braided looking cord, it is taped to the side of the smoke stick. Un-tape it and use a lighter to light it. We recommend a barbeque or long lighter (instead of the short Bic lighter). Make sure when lighting, the end of the smoke stick is pointed away from you or anyone else.
3. Can I hold these?
We do not recommend holding the smoke bombs as they do hot and can burn hands. For the first 1-2 seconds, smoke will produce sparks that could possibly land on hands or arms if held. What we recommend is taping the smoke stick to an item such as a thin wooden dowel rod, skinny piece of PVC pipe or anything somewhat sturdy and holding that item. Smoke bombs may also be placed on the ground to create a colorful background in photos.
4. Are they safe to breathe?
They are not dangerous to breathe in, however, they are smoke and can have dangerous side effects if too much is inhaled. People with respiratory problems such as COPD, asthma, etc should exercise caution when around the smoke because it can cause certain populations irritations.
5. Does the smoke stain clothing?
If used in close proximity (within 1-2 feet) of delicate materials, smoke can discolor clothing. Often dry cleaning or washing in cold water in the machine will get the color out. Follow the clothing manufacture's guidelines for removing stains and discolorations. We recommend standing 2-3 feet away from smoke to be on the safe side if this is a concern.
6. Where is the best place to use smoke smoke bombs?
Smoke is safest when used on concrete surfaces. We do NOT recommend using them in woodsy areas or spots where there is dry, flammable materials such as dry grass, weeds or dead trees. The sparks produced for the first 2-3 seconds upon lighting could land on flammable materials and potentially start a fire. Nothing replaces common sense. If in doubt about using them in certain environments, don't use them.
7. How do I get really awesome pictures with smoke bombs?
With every order we include a safety/tip sheet. Take a quick look over that for ideas and suggestions on how to achieve really cool pictures with Utah Smoke Bombs.